StellarGauge - Terms and Conditions

Effective Date: 1st January 2025 Version: 2.0

1. Introduction

These Terms and Conditions ("Terms") govern your use of StellarGauge products and subscription services ("Service") provided by Perlicom Systems Ltd T/A StellarGauge ("we", "us", "our"), a company registered in Ireland (company registration number IE546999, VAT number IE3281342GH), with its registered address at Ireland.

By subscribing to our services, you agree to be bound by these Terms.

2. StellarGauge Products

StellarGauge offers smart home monitoring solutions including:

2.1 Oil Tank Monitor

• Real-time oil level monitoring via Bluetooth Low Energy
• Smart alerts for low levels, sudden drops, and battery warnings
• Historical data and usage predictions
• Multi-tank support (up to 10 tanks with Premium)

2.2 Additional Products (Coming Soon)

• Temperature Controller: Smart heating control and scheduling
• Security Camera: Property monitoring with cloud storage
• Home Bundle: Complete monitoring solution

3. Subscription Service

3.1 Premium Subscription Pricing

• Ireland & EU: €3.49 per month
• United Kingdom: £2.99 per month
• United States: $3.99 per month
• Other regions: Pricing in EUR

3.2 What's Included (Premium)

• Monitoring of up to 10 devices
• 2 years of historical data
• Email/push alerts for all events
• AI-powered usage predictions
• Data export (CSV, API)
• Priority customer support

3.3 Free Tier

• Single device monitoring
• 7 days of historical data
• Basic level display
• Manual refresh only

4. Pricing and Taxes

4.1 Value Added Tax (VAT)

As an Ireland-based company, we handle VAT as follows:

Ireland (IE): 23% VAT included in price European Union: VAT at your country's rate via EU One-Stop-Shop (OSS) United Kingdom: 20% UK VAT included United States: No sales tax (digital services) Other Countries: Price excludes local taxes

4.2 VAT for Business Customers (B2B)

EU businesses (excluding Ireland) with a valid VAT number may qualify for VAT reverse charge (0% VAT). Provide your VAT number during checkout.

4.3 Tax Documentation

All invoices include:

• Itemized charges and tax breakdown
• Our Irish VAT registration number (IE3281342GH)
• Your billing address and VAT number (if provided)

5. Billing and Payment

5.1 Payment Processing

• Payments processed securely via Revolut
• We accept major credit/debit cards
• You authorize recurring monthly/annual charges

5.2 Billing Cycle

• Monthly: Billed same date each month
• Annual: Billed on subscription anniversary
• Currency: EUR, GBP, or USD based on location

5.3 Failed Payments

• Up to 3 retry attempts over 7 days
• Email notification of failures
• Service suspended if all attempts fail
• Access retained until end of paid period

5.4 Price Changes

• 30 days advance notice for price changes
• Option to cancel before new price applies

5.5 In-App Purchases (Apple App Store / Google Play)

If you purchase a subscription through Apple's App Store or Google Play instead of on the web:

• Payment is taken by, and billing is managed through, your App Store or Google Play account, not by Revolut.
• The subscription renews automatically at the displayed price until you cancel it; you must cancel through your store account (App Store: Settings → your name → Subscriptions; Google Play: Play Store → Subscriptions) at least 24 hours before the end of the current period to avoid the next charge.
• Refunds for store purchases are handled by Apple or Google under their own policies, not by us; the 14-day cooling-off process in section 7 applies to web (Revolut) purchases only. To request a store refund, use Apple's or Google's refund process.
• Where you purchase through a store, that store's terms of service also apply and prevail over these Terms to the extent of any conflict in respect of that purchase.

6. Billing History and Invoices

6.1 Accessing Invoices

• Available in app under "Billing History"
• Downloadable as PDF
• Records retained for 7 years

6.2 Invoice Contents

Each invoice includes: invoice number, date, service description, subtotal, tax breakdown, total, and our company details.

7. Cancellation and Refunds

7.1 Cancellation

• Cancel anytime through the app
• Takes effect at end of current period
• Premium access retained until period ends

7.2 Cooling-Off Period (EU/UK)

• 14-day right to cancel from purchase date
• Full refund if cancelled within 14 days
• Contact us to exercise this right

7.3 Refund Policy

• Full refund during 14-day cooling-off (EU/UK)
• No refunds after cooling-off period
• Technical issues considered case-by-case

8. Hardware Devices

8.1 Device Purchase

• Hardware sold separately
• 2-year manufacturer warranty
• Premium subscription required for full features

8.2 Compatibility

• Requires Bluetooth Low Energy smartphone
• iOS 13+ or Android 8+
• Internet required for cloud features

9. Data and Privacy

9.1 Data We Collect

• Device readings (levels, battery, temperature)
• Account and usage information
• Payment data (via Revolut)

9.2 Data Retention

• Free: 7 days of readings
• Premium: 2 years of readings
• Billing records: 7 years

9.3 Your Rights (GDPR)

EU/UK users can: access, correct, delete, export data, and object to processing. Contact: dpo@stellargauge.com

10. Limitation of Liability

10.1 Service Provided "As Is"

• No guarantee of reading accuracy
• Service is monitoring aid only
• You remain responsible for oil supply

10.2 Maximum Liability

• Limited to amounts paid in last 12 months
• No liability for indirect/consequential damages
• Does not affect statutory consumer rights

11. Intellectual Property

StellarGauge, logos, and software are our intellectual property. You receive a license to use, not ownership.

11.1 Apple App Store (Standard EULA acknowledgement)

If you download the StellarGauge app from the Apple App Store, these Terms are concluded between you and Perlicom Systems Ltd only, and not with Apple Inc. Apple is not responsible for the app or its content. To the extent these Terms differ from Apple's standard Licensed Application End User License Agreement (EULA), these Terms govern, except where the standard EULA gives you greater protection, in which case the standard EULA applies. Apple has no obligation to provide maintenance or support for the app, and is not responsible for any product warranties, claims, or third-party intellectual-property claims relating to the app. You agree to comply with applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

12. Changes to Terms

• Material changes notified 30 days in advance
• Continued use constitutes acceptance
• Current version always available in app

13. Termination

13.1 By You

• Cancel subscription and close account
• Data retained 30 days after closure

13.2 By Us

• For Terms violation: immediate
• For any reason: 30 days notice

14. Governing Law

These Terms are governed by Irish law. Disputes resolved in Irish courts. EU consumers may also use their local courts.

EU Online Dispute Resolution: https://ec.europa.eu/consumers/odr

15. Contact

Perlicom Systems Ltd T/A StellarGauge Ireland Company registration number: IE546999 VAT number: IE3281342GH

• Support: support@stellargauge.com
• Data Protection: dpo@stellargauge.com

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By subscribing, you confirm that you have read, understood, and agree to these Terms and Conditions.

Last updated: January 2025